Terms of Service - Class Concierge

These Terms and Conditions ("Terms") govern the use of the Class Concierge platform and services ("Platform") provided by Class Concierge (operated by Integraops Consulting Limited, referred to as "we," "us," or "Class Concierge"). This applies exclusively to business-to-business (B2B) clients using the Platform for professional or commercial purposes. By registering an account or using the Platform, you (the "Client") confirm that you are a business entity or an authorized representative of a business, and you agree to these Terms.

Section 1: Scope of Service

Class Concierge provides an online concierge facilitation platform ("Platform") that allows client businesses ("Clients") to request and manage concierge and errand services for their internal needs.
By accessing or using the Platform, you represent and warrant that you are acting on behalf of a business entity and have the legal authority to bind that entity to these Terms.
Class Concierge is a B2B service provider and does not offer services to the general public for personal or household purposes. If you are not a business or lack the authority to act for a business, you must not use the Platform.

Section 2: Client Responsibilities and Acceptable Use

You agree to use the Platform only for lawful, authorized purposes and in accordance with these Terms. You are responsible for all activities that occur under your account, including those of your employees or agents whom you allow to access the Platform ("Authorized Users"). In particular, you agree not to:

Use the Platform in any way that violates any applicable law or regulation, or infringes the rights of any third party, including intellectual property rights and privacy rights. You shall not upload or submit content that is defamatory, obscene, harassing, infringing, or otherwise unlawful. We emphasize that any information you provide via the Platform must be accurate, respectful of others' rights, and compliant with all laws.
Provide or input any personal data or information into the Platform unless you have a legal right to do so. In particular, if you upload personal information about any individual, you must have obtained all necessary consents or other legal bases to share that data with us. You should not upload any highly sensitive personal data into the Platform, since the Platform is not intended to process such data unless explicitly agreed.
Not attempt to interfere with or disrupt the Platform. This includes prohibitions on introducing viruses or harmful code, attempting to circumvent security features, or engaging in any activity that could overwhelm or impair the Platform's infrastructure. You must keep your account credentials secure and notify us immediately of any unauthorized access or security breach.
Refrain from using the Platform in a manner that could damage, disable, or impair our services or networks. You shall not use any automated means (scripts, scrapers, bots) to extract data from the Platform, nor engage in volume usage that is not in line with ordinary business requests. If the Platform imposes usage limits (e.g., on API calls or concierge requests), you agree to abide by those limits.

Class Concierge reserves the right to review, monitor, and/or remove any content or activity through the Platform that we, in our sole discretion, deem to violate these Acceptable Use provisions or any applicable law.

You acknowledge that any violation of this Section 2 is a material breach of the Terms and could result in immediate termination of service without prior notice, at Class Concierge's discretion, as well as potential legal consequences.

You agree to indemnify Class Concierge for any losses or legal claims resulting from your or your Authorized Users' breach of these obligations (see Section 7 on Liability for more details).

Section 3: Third-Party Services and Integrations

The Platform may enable you to access or request services provided by independent third-party providers ("Third-Party Services"), such as transportation or errand services.
You acknowledge that Class Concierge is not the provider of any Third-Party Services. Whenever you decide to engage a Third-Party Service through our Platform, you are entering into a separate agreement with that third-party provider, subject to their terms and conditions, for the execution of that service.
Class Concierge's role is solely to facilitate the connection or booking for your convenience, not to furnish the underlying service.
By enabling or requesting a Third-Party Service via the Platform, you instruct and consent to Class Concierge sharing necessary data with the third-party provider to fulfill your request.
Class Concierge shall not be liable for any loss or damage arising from or relating to your use of Third-Party Services. Any disputes or claims concerning a Third-Party Service must be resolved between you and the third-party provider.

Section 4: Privacy and Data Protection

We are committed to protecting your personal data and ensuring compliance with applicable data protection laws, including the EU GDPR, the ePrivacy Directive, and other relevant regulations. We maintain a detailed Privacy Policy (available on our website) that describes our data practices. The following key points summarize our commitments and your rights:

All personal data that Class Concierge collects or processes on the Platform will be handled lawfully, fairly, and in a transparent manner in relation to you and any data subjects.
We adhere to the principle of data minimization. Therefore, we only ask for or use personal data that is adequate, relevant, and limited to what is necessary for the intended purpose.
As a B2B service provider, our processing of personal data will typically be justified under one or more legal bases under Article 6 GDPR. In most cases, processing is necessary for the performance of our contract with you.
Every data subject has the right to access their personal data, to have inaccurate data corrected, and to have personal data erased or processing restricted, under the conditions provided by law. They also have the right to data portability and to object to certain processing.
Class Concierge implements appropriate technical and organizational security measures to protect personal data within the Platform against unauthorized access, loss, or alteration, in compliance with GDPR Article 32.
In principle, we aim to process and store personal data within the European Union/European Economic Area (EU/EEA). If we need to transfer personal data outside the EEA, we will ensure an adequate level of protection for that data in line with Chapter V of the GDPR.
Generally, Class Concierge will act as an independent "data controller" for any personal data we need to collect and use to provide and manage the Platform services. In some cases, Class Concierge might act as a "processor" on your behalf for certain data if we are strictly following your instructions (if such scenarios arise, we are willing to sign a Data Processing Agreement as needed).

For full details on how we handle personal information, please refer to our Privacy Policy. These Terms incorporate our Privacy Policy by reference. In case of any conflict between this section and the Privacy Policy, the Privacy Policy will prevail in matters of data protection.

Section 5: Regulatory Compliance and Responsibilities

Class Concierge and the Client each accept responsibility for complying with the laws applicable to them in connection with the Platform:

We are responsible for obtaining and maintaining any licenses, permits, or regulatory approvals that are required for the provision of the Platform. Thus, you, as the Client, can use it with confidence that the service meets regulatory standards.
You, as a Client, are responsible for complying with laws that apply to your use of the Platform and the services you obtain through it. As noted in Section 2 and Section 4, you agree to cooperate with Class Concierge in good faith to facilitate compliance. This includes providing any required information about your business for know-your-customer or due diligence purposes, obtaining any necessary consents from individuals whose data you enter into the Platform, and notifying us promptly if you become aware of any legal issue involving the Platform.
Each party is individually responsible for its own compliance failures.

Section 6: AI and Algorithmic Services Compliance

Class Concierge is dedicated to the ethical use of artificial intelligence (AI) and algorithmic tools in our Platform. We hereby confirm and agree to the following:

We do not deploy or use any AI system in our Platform that would be deemed a "prohibited practice" under the EU AI Act or other applicable laws.
To the extent that our Platform uses automated algorithms that moderate content or personalize the user experience, we commit to transparency consistent with Article 14 of the Digital Services Act. Our aim is to ensure that you understand when and how AI or automation is influencing outcomes on the Platform.
Class Concierge will continuously monitor its use of AI and automated systems for compliance and ethics. We also undertake to keep our Clients informed about major updates or changes to any AI components of the Platform.

Section 7: Disclaimers and Limitation of Liability

To the fullest extent permitted by applicable law, the following limitations and disclaimers shall apply:

Class Concierge shall not be liable to the Client for any indirect, incidental, special, consequential, punitive, or exemplary damages whatsoever arising out of or in connection with the Platform or these Terms. This includes, without limitation, any loss of profits, loss of business opportunity, revenue, goodwill, anticipated savings, or data, even if we have been advised of the possibility of such damages.
Class Concierge provides the Platform and all related services on an "as is" and "as available" basis, without any warranties of any kind, to the maximum extent allowed by law. We specifically disclaim any implied warranties or conditions of merchantability, fitness for a particular purpose, non-infringement, and any guarantees arising from the course of dealing or usage of trade.
We shall have no liability for any failure or delay in performance to the extent caused by circumstances beyond our reasonable control (see Section 9 "Force Majeure"). Additionally, we are not liable for the actions or omissions of third parties (as detailed in Section 3). Any guarantees or remedies for third-party services must be sought from those third parties under their terms.
If Class Concierge incurs any costs, damages or liabilities as a result of your breach of these Terms or misuse of the Platform, for example, a claim by a third party that content you provided infringes their rights, or regulatory fines due to illegal use of the Platform on your part, you agree that, to the extent those costs were caused by your actions, you will reimburse and/or indemnify Class Concierge for those amounts (see also Section 5 "Mutual Hold Harmless" and Section 2 on indemnification obligations).

Nothing in these Terms shall operate to exclude or limit either party's liability: for death or personal injury caused by its negligence or that of its employees or agents; for fraud or fraudulent misrepresentation; for any breach of obligations implied by law that cannot be excluded by contract (e.g., certain statutory warranties or liabilities under applicable product liability laws); or to the extent that liability cannot be excluded or limited as a matter of applicable law.

Section 8: Governing Law and Dispute Resolution

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them or the use of the Platform shall be governed by and construed in accordance with the laws of Cyprus.
The parties irrevocably agree that the courts of Cyprus, and specifically, the competent courts located in Nicosia, shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.
Before filing any legal action, the parties agree to first attempt to resolve the dispute through good-faith negotiations. If a disagreement arises, the aggrieved party should notify the other in writing with a brief description of the issue. Designated representatives of each party shall meet (virtually or in person) within 15 days of such notice to attempt an amicable resolution. If we cannot resolve the dispute within 30 days of the initial notice, either party may then proceed to seek formal remedies.
In any litigation arising under these Terms, the prevailing party shall be entitled to recover its reasonable attorneys' fees and costs from the other party, in addition to any other relief granted.

Section 9: Force Majeure

Neither party shall be liable for any failure to perform, or delay in performing, any of its obligations under these Terms if and to the extent that the failure or delay is caused by, or results from, events beyond its reasonable control. Such events (each a "Force Majeure Event") may include, by way of example: natural disasters, fire or explosion, epidemics or pandemics, war, terrorism, civil unrest or riots, acts of God, government actions or orders, national or regional emergencies, strikes or other labor disputes (excluding those involving the affected party's own workforce), widespread electrical, telecommunications or Internet outages, cyber-attacks or malicious cyber incidents that are not due to the affected party's failure to maintain reasonable security measures, or any other events or circumstances that are both unforeseeable and outside the affected party's control.

If a Force Majeure Event occurs that affects a party's performance, that party will be excused from performance for the duration of the Force Majeure Event and for a reasonable period thereafter to recover, provided that: (a) the affected party uses diligent efforts to mitigate the impact and duration of the Force Majeure Event (for example, by implementing disaster recovery plans or alternate arrangements where feasible); (b) the affected party promptly notifies the other party of the event, its expected impact on performance, and (to the extent known) its expected duration; and (c) the affected party resumes full performance as soon as reasonably practicable once the Force Majeure condition is resolved.

During a Force Majeure Event, any time deadlines for performance shall be extended by a period equal to the time lost due to the event. If the Force Majeure Event continues for an extended period (e.g., more than 30 consecutive days), either party may have the right to terminate the affected services upon written notice, without liability, provided that if the Force Majeure Event only partially affects the services, any termination would correspond only to the impacted part of the services.

For clarity, a Force Majeure Event does not excuse or suspend the Client's payment obligations for services already rendered or in progress, unless the event has made it impossible for Class Concierge to deliver those services, nor does it excuse the Client from obligations that are not impacted by the event.

Section 10: Changes to These Terms

Class Concierge may revise or update these Terms from time to time as our business, the Platform features, or legal requirements evolve. If we make material changes, we will provide you with reasonable prior notice before the updated Terms become effective, either by sending an email to the primary contact we have on file for your account or by displaying a prominent notice within the Platform or when you next log in.

We will strive to give at least 30 days' notice of significant changes, when feasible, to give you time to review. Minor updates, such as clarifications or typographical corrections that do not affect your rights or obligations, may take effect immediately upon posting without a specific notice, but we will not stealthily impose new obligations without informing you.

Your continued use of the Platform after the effective date of the updated Terms constitutes your acceptance of the changes. However, if you do not agree to the revised Terms, you have the right to stop using the Platform and, if you are on a subscription or have pre-paid for services, you may terminate your contract with us and we will provide a prorated refund for any unused portion of fees you've pre-paid, if applicable, as your sole remedy.

No change will retroactively modify any dispute that arose before the effective date of the update. Those will be governed by the Terms in place at the time of the events giving rise to the dispute. For any changes that we are required by law to make on shorter notice, for example, to comply with a new legal mandate, we will still inform you as promptly as possible.